Hokkaido Zoo, Blue Pond, Shirahige Falls, and the Internet-famous Christmas Tree Day Tour

(1) Once the order is confirmed, the date cannot be changed at will. Any losses incurred will be borne by the customer.

(2) Please provide complete information (name + number of people + phone number + app + pick-up location) when making a reservation to avoid errors that may affect the itinerary.

(3) Please carry your passport and valuables with you during the trip and keep them safely. Any loss, theft, or damage will be the responsibility of the customer.

(4) Elderly individuals, those with cardiovascular diseases such as hypertension and heart disease, and pregnant women are advised to be accompanied by a relative.

(5) This tour does not accept individual registrations from customers under the age of 18. If you wish to register, your guardian must also register with you.

(6) This is a shared ride. Customers must adhere to the stopover times at each attraction and follow the driver's instructions.

For flexible itinerary adjustments, please refer to our chartered tour services.

(6) Please note that no refunds will be given for non-participation or cancellation of the tour due to personal reasons, such as lateness.

(7) If you leave the group during the trip, the transaction will be deemed invalid and no refund will be given. If any personal or property safety is endangered as a result of this, you will be solely responsible for the consequences.
(8) The arrival time of each tour may change due to traffic conditions, weather, festivals, and crowds. Please understand that if the tour is delayed or cancelled due to the above or other force majeure factors, you will not be able to request a refund on this ground.
(9) Please wear light, suitable travel clothing and shoes for this tour.
(10) Please comply with local laws and regulations in Japan and do not bring items prohibited by Japanese law to avoid violating the law and affecting your rights.
(11) During free time, please pay attention to the safety of your own personal and property. If you fail to heed the advice and any accidents or losses you suffer, you will be solely responsible.