Q: How can I tell whether my booking has been confirmed and completed?
A:
This listing displays <Instant Booking>. Once payment is successful, the reservation is complete and no host confirmation is required.
Q: How do I make a reservation?
A:
Select your desired destination, choose dates, number of rooms, number of guests and a room plan. Complete the booking by making payment. You will receive a booking confirmation email.
Q: How do I check in?
A:
Please bring identification (passport or national ID) and the credit card used for the booking when you check in, for identity verification.
Q: How can I find the cancellation policy for this room type?
A:
Each room type has its own cancellation rules. Click the link to view the cancellation policy or the \"Free Cancellation\" text in the room details to see the full terms.
Q: What if I want to modify or cancel this reservation?
A:
After booking, the confirmation email you receive contains a direct link to your Member Center. From the Member Center you can view/print your order details or cancel the reservation. To modify an existing booking, you must first cancel the original reservation and then create a new booking.
Q: Refund information
A:
All refunds resulting from cancellations or early check-out, provided they meet the refund conditions, will be processed to the original payment method you used (including: credit card, LINE PAY). Refunds are handled manually and do not include Saturdays, Sundays, or public holidays. Credit card refunds typically take approximately 3–14 business days to be returned to your original card, subject to the processing time of the issuing bank. For e-wallets or other payment methods, actual refund timing follows the respective payment provider’s refund procedures.
Q: Invoice / Receipt
A:
Tripbaa will, within 3–14 business days after check-out, issue an agency electronic receipt in accordance with the Ministry of Finance notice (Tai Cai Shui No. 821481937 dated March 27, Year 82). A uniform invoice will not be separately issued. The receipt will be sent by email to your member inbox.
※ As receipts are auto-generated by the system, only one receipt can be issued per order; multiple receipts cannot be requested. If you require separate receipts, please place separate orders.
※ By law, once a receipt/invoice is issued it cannot be altered or reissued to a different uniform invoice number.
※ In case of itinerary changes or cancellations, to expedite refund processing you authorize Tripbaa to handle issuance of sales return or credit note documentation on your behalf.
Q: Invoice / Receipt
A:
Tripbaa will, within 3–14 business days after check-out, issue an agency electronic receipt (collection-and-remittance) in accordance with the Ministry of Finance notice Tai Cai Shui No. 821481937 dated March 27, 1993 (ROC Year 82). A uniform invoice will not be issued separately. The receipt will be sent by email to your member inbox.
※ As receipts are automatically generated by the system, only one receipt can be issued per order; multiple receipts cannot be requested. If you require separate receipts, please place separate orders.
※ By law, once a receipt/invoice has been issued it cannot be altered or reissued under a different uniform invoice number.
※ In the event of itinerary changes or cancellations, and to expedite refund processing, you hereby authorize Tripbaa to handle sales return or credit note documentation on your behalf.
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